Politique d’expédition

Shipping Policy

Last updated: [DATE]

At Dream Glow, we ship worldwide and work hard to get your order to you as quickly as possible. Please read this policy carefully for details on processing times, delivery estimates, shipping costs, and international orders.

Order Processing Time

All orders are processed within 1-5 business days (Monday to Friday, excluding holidays) after payment confirmation.

You will receive a confirmation email with your tracking number as soon as your order ships.

Orders placed on weekends or public holidays will begin processing the next business day.

During peak seasons (Black Friday, Christmas, Mother's Day), processing may take an additional 1-3 business days. We appreciate your patience.

Estimated Delivery Times

Delivery times are estimates from the date of shipment (not the order date) and may vary depending on your location and local carriers.

Total time from order to delivery: approximately 10-20 business days depending on your location.

Please note: delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays may occur due to customs processing, local postal services, weather conditions, or events beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order value.

We offer free standard shipping worldwide on all orders.

(Optional — remove if not offered: Expedited shipping options are available at checkout for an additional fee.)

Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your package.

Please allow 2-5 business days for tracking information to update after shipment. If your tracking hasn't updated after 7 business days, contact us at Dreamglow59@outlook.com

International Orders, Customs & Import Duties

Dream Glow ships worldwide. Please note that international orders may be subject to:

• Customs duties, taxes, or import fees charged by your country's customs authority
• Additional processing times at customs, which are outside our control

These fees are the responsibility of the customer and are not included in the product price or shipping cost at checkout. We recommend checking with your local customs office for details before placing your order.

Dream Glow is not responsible for customs delays or refusal of packages by customs authorities.

Incorrect Address or Failed Delivery

Please ensure your shipping address is complete and accurate at checkout. Dream Glow is not responsible for:

• Orders shipped to incorrect addresses provided by the customer
• Packages returned to sender due to incomplete address, failed delivery attempts, or refusal to accept the package
• Additional shipping fees required to reship packages returned to us

If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Reshipping costs will be the customer's responsibility.

Lost or Delayed Packages

If your package hasn't arrived within the estimated delivery time:

1. Check the tracking link in your shipping confirmation email
2. Check with your local post office or neighbors — packages are sometimes held or delivered to nearby addresses
3. Contact us atDreamglow59@outlook.com if your package is more than 10 business days past the estimated delivery date

For packages confirmed as lost by the shipping carrier, we will either send a replacement at no cost or issue a full refund.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with clear photos or video of the damage. We will send a replacement or issue a refund at no additional cost.

Order Changes & Cancellations

Orders can be changed or cancelled within 12 hours of purchase. After this window, orders enter processing and cannot be modified.

If you need to cancel or change your order, please contact us immediately at Dreamglow59@outlook.com with your order number.

Contact

For any shipping questions, contact us at:

Dreamglow59@outlook.com